It’s a well known fact that Discord is the single greatest piece of software ever created in the history of time. Even given that, it’s possible that we can make it even better, but we need your help to do it!
Sometimes, when we’re programming amazing things like our beloved airhorn bot, little gremlins sneak in and rub their behinds all over our keyboards when we’re not paying attention. This is the cause of all of the “bugs” in Discord. Since Discord is such a complex piece of software and we update it so frequently, there could be bugs anywhere at any time.
We have several methods available to you, which I’ll break down in further detail below. They are:
- Join the Discord Testers server (discord.gg/discord-testers)! Report bugs and get free swag! (soon™)
- Send an email to support! email@example.com will get you in touch with some of the friendliest, smartest and coolest people on the planet and they’ll help you figure it out.
- Use the in-app support request!
Discord Testers: Where Bugs go to Die
The absolute best way to report a bug and make sure it’s seen is by joining the Bug Hunters over at the official Discord Testers server (https://discord.gg/discord-testers). Read the FAQs and Bot-Help channels to learn how to submit a bug. Once you’ve submitted the bug, it’ll be reviewed by existing Bug Hunters who will see if they can reproduce it, or possibly provide assistance in triaging the issue. If they can reproduce it, your report gets approved and you’ll earn the Bug Hunter role yourself! In addition, this allows you to start getting credit for helping out with reporting bugs and verifying other issues, which in turn allow you to get swag! Things like new roles, all the way to physical rewards like special pins and hoodies, all for free!
Here at Discord, we have some of the mostly wonderfully attractive and intelligent people in the world working on our CX team. We also have Dabbit. By emailing, you’ll get one of our amazing team members to first help you triage your problem to the best of our ability and they can even try to reproduce your issue and submit it to the Discord Testers server. Really, the support team is all about helping you out in any way we can: whatever you need, just ask and we will do our best to help out.
One of our lesser known features, we have quick access support articles in the Discord application! That “?” in the top right corner of the app? It’s actually a button! If you click that button you’ll see the help articles pop up. At the bottom of that pop up it says “Can’t find your answer? Submit a request”. If you click that link, then you can send a message directly to the support team just by filling out the fields that appear. You can ask for help with stuff, report a bug or anything else that you normally need the CX team for.