Voice connection issues can be a bit frustrating to try to solve on your own.
We have a few quick tips for you to try if you're having issues connecting to voice!
Types of errors
There are a few different errors you'll see if you're failing to connect to voice:
- ICE Checking
- No Route
- Stuck RTC Connecting
While these are different errors, they're typically related to the same kind of technical issue; Discord is being stopped in its tracks when attempting to connect to a voice server.
Now let's work on fixing those errors so you can chat with your friends!
Let's get connected
Here are the steps we recommend to resolve these errors:
- Restart your Modem+Router+Computer - You'd be surprised how often the "turn it off and turn it back on again" trick works
- Check your Firewall/Anti Virus and make sure that Discord is whitelisted/temporarily disabled
- Check your VPN (Discord only works on VPNs that have UDP)
- Check with your network admin - If you're on a work/school network, Discord could be blocked!
- Change the server's voice region - If you're the admin, try a different voice region in Server Settings -> Server region
- Disable QoS - Head over to User Settings -> Voice & Video and turn off "Enable Quality of Service High Packet Priority"
- Head over to https://test.webrtc.org/ and see if any errors pop up.
If all of that doesn't work, join the voice channel or voice call, then press Ctrl+Shift+i to bring up your Developer Tools, and then click the Console tab. Send a screenshot over to our support team and we'd be happy to look at it! Send a screenshot of what you saw while at https://test.webrtc.org/ as well!