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What is ICE Checking?

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87 comments

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    Shotgunkawada

    Ok working fine last night now i keep having the ice checking message on here. And i can't figure out what to do to make it work again. I can't even install the desktop app for windows because it crashes. at the installer.

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    Gauge

    Well i get it alot but if i keep rejoining the call it works any explainations?

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    Dannysaur

    @gauge try the desktop client. It's some browser tech/plugin that is causing this issue through the browse.r

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    Gauge

    Well i use it from the steam window could that be the thing that does it?

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    Dannysaur

    @gauge, definitely. Try using the desktop client.

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    Jaracade

    I can't download the desktop client cause i am still on osx 10.7, i don't want to upgrade just yet cause i'm using programs for uni that can't run on the newer versions. do you know if i can down load and older client or know how to make my broswer (chrome) do the UDP connections?

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    [UHP]Hayden8r

    I can't find the firewall. I'm using ubuntu 14.04.

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    Gauge

    Umm I tried it outside of steam and it worked even worse i just want to hear i dont even talk!

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    Cilantrelle

    @Jaracade as long as you're on a newer version of chrome, you should be able to. If you're still running into the error, be sure and check your network settings and temporarily disable or whitelist Discord in your virus scanning programs. Shoot us a ticket if you're still having issues.

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    Gauge

    Can you make discord more compatible with The steam window?

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    Anima

    My friend have this problem. She use discord on chrome (last version) but can´t listen or talk for that voice connection problem. Any solution? She use win 7 and AVG anti virus.

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    Cilantrelle

    @Gauge not yet. =[ I believe there were a few suggestions for it over at feedback.discordapp.com.
    @Anima is she getting the ICE checking error? What does her status message say?

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    _A_

    I have the same problem as @Kuchel. Chromebook on latest update always in ICE Checking. Also tried booting linux using Crouton and it doesn't work either.

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    BreachBreachBreach

    I've had the ICE checking thing on my CB ever since I first tried Discord. I can type but not hear or speak, but I hear the alert noises when turning on/off speaking or hearing.

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    BreachBreachBreach

    And Chromebooks can't run .exe since they run on Chrome OS, not Windows/Mac/Linux so we can't use the Desktop client either.

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    Defibyoulater

    I'm in the same boat with BreachX3. The one voice-chat media I was hoping to work was discord on my Chromebook. (skype and other methods don't work yet). My Chromebook 11 (Acer CB3-111) Gets stuck on ICE Checking.

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    Cilantrelle

    @BreachX3 @Defibyoulater How far have you guys gone into your network settings? Are you running any antivirus or securities scan softwares? ICE checking troubleshooting is a little less definitive, so it might take some poking around different places to get it fixed.

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    Defibyoulater

    @Cilantrelle Unfortunately, and I don't want to sound like a burden, Chrome's OS settings are pretty (if not extremely) limited. The settings for the whole computer (browser, computer, etc) are set in a single panel. I've disabled whatever firewall systems I could find. I'll keep snooping, though, and I will post the solution if I find it.

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    Webhobo

    Im having the same problem, told my friends discord was better and now i cant get it to work facepalm

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    _A_

    I'm still having this problem but I found something that might be interesting. If I try to use discord with my chromebook over wifi (connected to the same network as my desktop pc) it will give me ICE Checking (even though discord on my desktop works flawlessly), but if I connect my chromebook to my Phone teethering 3G or 4G network it works without a problem. At least I know my chromebook is not the problem.

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    Webhobo

    I seemed to have found the solution, you need to disconnect from your wifi and go into settings. Click on your wifi and a window should appear, press configure and your good to go. :) hope i helped someone.

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    merlith

    @webhobo what? no, that did not achieve anything

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    Cilantrelle

    @ A @merlith sorry for the confusion guys. =[ if you could shoot us a ticket over at support.discordapp.com we'll help you get it sorted out.

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    Sarah 🐹

    Voice is very awry for me. I use the Firefox browser app which was first reliable but now I constantly find myself entering either ICE Checking or it shows me connected... yet I can hear nearly no one. Or after it works for a while I stop hearing people or they stop hearing me. It takes me constantly reopening the Discord tab to eventually get it to somehow work fully. And I tried the Desktop app, and there I always connect (with no ICE mode) but I can NEVER hear anyone despite seeing the green outlines when someone is talking.

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    Jak33atworld
    I'm with Sarah on this one. I can see the green outlines, but I can't get around the 'ICE checking' part, despite my tinkering around in a ton of settings on chrome and in my network.
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    LordBaer
    for the browser, refreshing the page seemed to help
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    Vanskid5
    I have a Chromebook, and no matter what I try, I still get stuck at ICE checking when I try to join a call
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    Derekor
    Currently having this issue - restarting the browser, pc, and wi-fi did not resolve the problem. WIndows 10, Chrome. Worked yesterday and no settings have been changed since then. Please fix.
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    ERock
    so it worked for a little while on firefox now its just constantly connecting connected then disconnected in seconds ....if i try using chrome with everything plugin disabled its constantly ICE checking ubuntu 14.04 LTS 64bit firefox 43.04 chrome 48.0.2564.82 (64-bit)
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    wes464
    is this page in Spanish for anyone else?

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