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  • Avatar
    Joshua

    @TiamatRuler I sent in a support ticket and they sent me steps on getting it to work (I was also confused since it wasn't letting me at first even though I'm an affiliate.)

     

    I'm so sorry to hear about the sync issues! Can you try the following steps to see if it helps?
    1) Removing all connections and unsyncing the accounts between Discord and Twitch (through both https://www.twitch.tv/ and also in the Discord App)
    2) Logging out of both your Twitch and Discord account and closing them both in the Task Manager.
    3) Restart computer!
    4) Then login to Twitch first.
    5) Login with Discord, then go to the sync page, and see if that works!

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    canariporsche (pavo1334)

    I already have ticket #17452. Thx in advance for any valuable help :-)

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    Cilantrelle

    @noellembrooks Once you've connected your Twitch account to your Discord account, you need to check out the "twitch integrations" tab in your server settings. That's where you can set up your subs to sync to a role. Check out the blog post for more info on that, or keep me updated if you're still having issues.

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    Balphy

    Is this feature coming to twitch Affiliates or only for Partnered Twitch?

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    Donomade ♡

    Do I have to make a server to access the "Twitch Integritations" tab ?

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    Weiss Schnee

    @S̄̆̆̆̆̆̆̆̆̆̆̆̆̆̆̆̆̆̆̆̆̆̆̆̆̆pam
    Try to connect your Twitch/Youtube Account via the browser, not the desktop App. It worked for me then.

    Greetings,
    Weiss Schnee

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    AuroraAmaurea

    I can't find connections.

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    Muphet

    @Donomade ♡

    you need global admin permission on your guild (server) but it will be visible only if owner creates the bridge (if actual twitch streamer connects account to discord server).

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    C00P3R

    Any tasks in your roadmap to automatically pull Twitch Subscription Tier ($4.99, $9.99, $24.99) information so that I can segment my users and roles by their tier?

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    Pop Rox
    You guys should think about adding these features to non-partnered twitch users. Smaller streamers love discord because they don't have to put money into it, and its easy to stay connected with your viewers. Adding this for followers of non-partnered users would really add to the whole discord experience.
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    aensidhe

    I don't have "Twitch integration" in server settings of my server :(

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    Cilantrelle

    @ChromeShadow we're working on integrating it for mobile, hang tight!

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    Blastoise186

    @Muphet yes, you can re-order the Roles on your server very easily.

     

    If you're the Server Owner or have Administrator permissions, use Desktop app (might work in Mobile but Desktop is probably easier) simply go into Server Settings > Roles and on the list of Roles on the left, drag the Role you want to move to the place on the list you would like it to be on, and drop it in place - don't forget to save!

     

    Each member on the Server will have their name show the colour of the highest Role they have on the Server, based on the order in the Roles list. I'll describe a quick example below. The Roles I'm describing here are simple examples to make it easier to explain, and probably don't match up to the Roles used on an actual Discord Server (such as if you have named a Role). You can of course name Roles and set the corresponding colours to anything you like on your Server, but hopefully this gives you a basic idea of how the Role colours work (I might submit this comment to Discord Support later to help it to anyone else).

    For example, I have a Discord Server with these roles:

    Admin - Blue

    Mod - Red

    Subscriber - Green

    Everyone - White

    Say you have a user on the server called Jack and they are in the "Subscriber" and "Everyone" Roles. Since the Subscriber Role is above the Everyone Role in this example list, Jack would show up on the server with the Green colour (from his Subscriber Role)

    Alex is in the "Subscriber" Role but also has the Admin Role, because the Admin Role is at the top of the list, he will show up with the Blue colour from the Admin Role regardless of any other Roles he has

    James is does not have the "Subscriber" Role but is a member of the "Moderator" Role, because the Moderator Role is above the "Everyone" Role, he will show up on the Server with the Red colour.

     

    Dan is only a member of the "Everyone" Role, so he will show up on the Server with the White colour as the "Everyone" Role is at the bottom of the list.

     

    If I went ahead and moved the "Subscriber" Role and placed it above the "Moderator" Role in this list, anyone who has both the "Moderator" and "Subscriber" Roles will have their colour changed to Green, though anyone with the "Moderator" Role but don't also have the "Subscriber" Role would keep their Red colour.

     

    Hope that helps :)

     

    @Cilantrelle I hope this example was useful, could it be added to the knowledgebase (if it hasn't been so far) or added as an example if the article exists?

  • Avatar
    Waverunner

    It's not working, I'm really stressed, and I just want to connect my account to my Twitch. Can you guys PM me or something so you can do it manually. There is a stream tonight I want to be a part of, but I can't because I keep failing to connect my Twitch Account.

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    canariporsche (pavo1334)

    Hello,
    My twitch account is connected to my discord server.
    However there is no sync icon .
    The only icon i got is a trash icon at the top right .
    I submitted a ticket 3 days ago but no good answer yet :-(
    Any clue ?
    Thx
    Rhds

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    Muphet

    any way of changing subscribers group to be "higher" order than other groups? (for group colors priority)

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    SeraphTheGreat

    So i just linked my twitch to my discord yesterday. I wanna join Tobias Fate's Sub only discord but i dont see the twitch integration tab in the connections

     

  • Avatar
    canariporsche (pavo1334)

    I did already connect my twitch channel to my discord server by going to the twitch integration tab.
    However, once discord told me that the connection is made, no sync button, no new role.... Only a trash icon :-(

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    FlikstRR

    I have my own channel and a channel where several of us stream from which we intend to use the discord server for.

    I have connected my own acc to my user so i can access other servers i myself sub to, but when i go to the discord server (where i am the owner) and go to twitch intergration then hit "add" i cant see a dialog to add an additional channel? it takes me direct to my own users intergration where i can only select my own twitch.. which isnt the partnered one we want to use the discord server for?

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    (🎃MlgTheGrump🎃)

    What Do we Do if The streamers discord Doesnt pop up even though ive waited for 2 Hours ._. cause Ive been waiting for a While and Nothing came up

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    Noelle

    @cilantrelle I had connected my Twitch account to my Discord account and tried to access the "Twitch Integrations" tab in my server settings. The subscribers weren't showing up though. It worked after I deleted my Twitch account and re-connected it. Thanks though!

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    Cilantrelle

    @NeitoUchiha yup, you can only sync on desktop. You'll be able to participate on mobile from then on though!

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    Odetothe7Goats

    I use discord on iOS and I don't have a connections tab

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    Cosmicmemer

    Hey, I have had my twitch account connected for about a week now, but I launched discord to discover that my subs stopped appearing and i had been removed from the sub server i joined. Is there any way to fix this?

     

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    cfid323

    Still not seeing connections in user settings on the discord app

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    Cilantrelle

    @Moominmoo no worries. =] This sounds like it needs a little more troubleshooting, if you shoot me a support ticket, i'll get right to you!

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    Cilantrelle

    @Aurora, make sure you're on desktop. You should see the tab as soon as you click the user settings cog.

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    vammax

    Hi i got some problem. my friend subscribe a channel and sync twitch+discord but he didn't get icon+role on server that he subscribed. My friend tried to re-sync twitch+discord but didn't success. Could anyone help me fixed this problem?

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    Blastoise186

    Hi @caius-apologist

     

    Just so you know, I'm not one of the Discord staff, so my help and answers aren't official as such.

    Are you connecting your Twitch account as a Streamer or a Viewer?

    You need to use the Discord Desktop app to set up the connection between your accounts, but after that you can use any of the Discord apps, including Mobile.

    Firstly, please make sure you are using the Desktop app to connect your accounts, and have the latest version of Discord installed on your PC - there's two easy ways to check this.

    Method 1: Right click the Discord icon in the taskbar, then click "Check for Updates" if a Discord update is available it will be installed automatically.

    Method 2: Discord Desktop automatically checks for updates when you launch Discord, automatically installs any that are available and then launches the updated version. It always lets you know when it does this. If the updater detects that you're already on the latest version when you launch Discord, it will continue to launch the current version without updating.

    Then try the connection again. If you still have trouble, restarting your PC and trying again can help.

    You could also try uninstalling and reinstalling the Discord Desktop app, this can often help fix any issues with the installation, such as corrupted program files.

    If you still have trouble please feel free to comment here again and I'll try to help.

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    Donomade ♡

    @Muphet no i mean i have subscribed to a streamer but it doesnt show me this "Twitch Integritations" tab I have linked twitch with discord for a lot of time

     

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