Getting your Windows DirectX Diagnostic dump can help us in a variety of different ways, depending on the issue presented. Here are the steps to get the necessary information we need from you:
1. Open your Run menu:
Hit the Start + R keys. This'll open up your run menu where you can access the DirectX Diag Tool.
2. Run the Diagnostic:
In the Run window, simply type dxdiag, and let it run. Make sure to wait until the green bar finishes loading:
Then grab the file; hit that Save All Information button:
Once you get the resultant text file, you're good to go.