How to Properly Report Issues to Trust & Safety Discord March 14, 2019 22:08 Updated Follow In order to investigate issues which have been reported to us, we require the following information in the report: User ID: The 17 or 18-digit ID of the user you are reporting, which is not the Discord Username+Tag. A username can be changed, where a User ID can't. Message Link: The link to the message you are reporting. If you're reporting a lot of messages, a sample of message links in a conversation is sufficient. Server ID: If you're reporting a server, please also provide the server ID. To get this information, you'll need to first enable Developer mode: 1. Enabling Developer Mode Go to User Settings-> Appearance and turn on Developer Mode 2. Obtaining IDs After you've enabled Developer Mode, you can grab the information needed. The process is slightly different, depending on the ID's that you need. Obtaining User IDs For the User ID, right-click the user's username. You should see the last item on the drop-down menu: 'Copy ID'. Click this to get the ID. It should look like this: 343677252271341568 Obtaining the Message Link To get the Message Link, click on the 3 dots to the far right of the message. You will see an option to Copy Link. Messages Deleted? If the messages or content you are reporting have already been deleted, we unfortunately are not able to retrieve the content. Once it’s deleted, the content is gone and there is no record of it. This means that while you are still welcome to submit a report, Trust and Safety will have a significantly more difficult time investigating and there is no guarantee that action will be taken against a violation. Obtaining Server IDs For Server ID, right-click the Server name above the channel list. Click Copy ID to get the ID. It should look like this: 343677252271341568 Enabling Developer Mode - Mobile App Keep in mind that you’re also able to grab these important IDs using the mobile app too! To start, you’ll want to enable Developer Mode. For Android users, go to User Settings > App Settings > Behavior and turn on Developer Mode. For iOS, you’ll head to User Settings > Appearance > Advanced and turn on Developer Mode. For Android: For iOS: Obtaining IDs - Mobile App After you've enabled Developer Mode, you can grab the information needed. The process is different, depending on the IDs that you need. Obtaining User IDs - Mobile App For the User ID, go to a user's Profile. You should see three dots on the top-right. Press those dots and you should see the last item on the drop-down menu: 'Copy ID'. Click this to get the ID. It should look like this on Android & for iOS: For Android: For iOS: Obtaining Server IDs - Mobile App On Android, press and hold the Server name above the channel list. You should see the last item on the drop-down menu: 'Copy ID'. Click Copy ID to get the ID. On iOS, you’ll click on the three dots next to the Server’s name and select Copy ID. For Android: For iOS: Obtaining The Channel ID - Mobile App Repeated Note: Even DMs have channel IDs, so don't forget this step even when reporting messages from a DM! Android users will press and hold the Channel name. You should see the last item on the drop-down menu: 'Copy ID'. Click Copy ID to get the ID. iOS will be a similar process: For Android: For iOS: Obtaining the Message Link - Mobile App (Currently only available on Android. iOS coming soon - Please sign onto your account from a computer and follow the instructions at the top of the page) For Message Link, tap and hold the Message. You should see the last item on the drop-down menu: 'Share'. Click Share to open the next menu. Select ‘Copy to Clipboard’. Now you are able to paste the link into your report. It will look like these. DMs https://discordapp.com/channels/@me/xxxxxxxxxxxxxxxxxx/xxxxxxxxxxxxxxxxx Channel https://discordapp.com/channels/xxxxxxxxxxxxxxxxxxx/xxxxxxxxxxxxxxxxxx/xxxxxxxxxxxxxxxxxx Note that some of these options will change depending on your role in the server. The important part is Copy Link will always be there regardless of permission. Reporting the Issue Once you have all of the following: Message Link User ID Server ID (if necessary) You are ready to send the information to our Trust and Safety team: https://dis.gd/request. In your message, please provide some context and the IDs. Was this article helpful? Have more questions? Submit a request Other ways to find help. Need More Support? Submit a request to our team through here! Twitter Have a quick question? Hit us up on twitter! Related articles Where can I find my User/Server/Message ID? Automated user accounts (self-bots) Server Boosting 💨 Intro to Webhooks How do I permanently delete my account?